Shipping Policy

1. Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

• • Product launches
• • Limited releases
• • Promotional periods
• • Public holidays
• • High order volumes

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation message where applicable.

2. Shipping Locations

THARU currently ships primarily within Nigeria.

International shipping may become available in selected regions in the future. If international shipping is available at checkout, the customer is responsible for reviewing any additional shipping fees, import duties, taxes, or customs charges that may apply.

3. Delivery Timeframes

Estimated delivery times may vary depending on location, courier operations, and external circumstances.

These timelines are estimates only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated during checkout based on:

• • Delivery location
• • Order size and weight
• • Shipping method
• • Courier pricing

Customers will be shown shipping costs before completing payment.

THARU reserves the right to update shipping rates at any time without prior notice.

5. Tracking Information

Where available, tracking details may be provided after an order has been shipped.

Please allow some time for tracking information to update after shipment confirmation.

THARU is not responsible for delays caused by courier systems or inaccurate tracking updates.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate.

THARU is not responsible for delays, failed deliveries, or additional charges resulting from:

• • Incorrect addresses
• • Incorrect phone numbers
• • Incomplete shipping information
• • Failure to receive delivery attempts

If an order is returned due to incorrect information provided by the customer, additional shipping fees may apply for reshipment.

7. Delayed Deliveries

While we work to ensure timely delivery, THARU is not responsible for shipping delays caused by circumstances outside our control, including:

• • Courier delays
• • Weather conditions
• • Public holidays
• • Customs processing
• • Strikes or transportation disruptions
• • Security or operational issues

Delivery dates provided are estimates only.

8. Lost or Stolen Packages

Once an order has been handed over to the courier and marked as delivered, responsibility may transfer to the customer.

If you believe your package has been lost or stolen, please contact us promptly so we can assist in investigating the issue with the shipping provider.

THARU does not guarantee refunds or replacements for packages marked as successfully delivered by the courier.

9. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or inability to receive the package, the courier may:

• • Attempt redelivery
• • Hold the package temporarily
• • Return the package to sender

Additional shipping charges may apply for re-delivery.

10. Customs and Import Duties

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country.

THARU is not responsible for delays caused by customs clearance procedures.

11. Pre-Orders and Launch Orders

For pre-orders or launch-period purchases, estimated shipping timelines may differ from standard orders.

Expected shipping windows for pre-orders will be communicated on the product page or during checkout.

Please note that pre-order delivery estimates are subject to manufacturing, logistics, and operational timelines.